Frequently asked questions
What is the return policy?
All products are non-returnable & non-refundable.
We only offer an exchange in case of a damaged, defective, or wrong item, and only if reported within 48 hours of delivery with an unboxing video as proof.
For any support, write to us at embroie.store@gmail.com
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We dispatch products from Monday to Saturday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured in India. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
We provide free shipping for all orders above Rs. 1,499/- within India.